To ensure that UBEREats actually provides great service, it is important that you keep your satisfaction & acceptance rating above 85%.
Satisfaction rating is provided by both the restaurants and the customers. All of it is anonymous so you aren’t aware of who lowered your rating. It’s not a rating system of 1-5 o 1-10. It’s just thumbs up or thumbs down. Right now my rating is 93%. As a perfectionist, I always want to better what I do. Unfortunately, even though my rating has lowered there is no feedback provided. I have expressed to UBER Help, that if it is at all possible, I would love to know what the issues had been. Now, I believe that one of the issues was probably when I had problems delivering to apartments, but as I stated in a previous post, I have made steps to rectify that problem so it is no longer as much of an issue, if at all.
Acceptance rating is based on whether or not you accept every order that comes your way. Right now my acceptance rate is 100%. I never like to turn down any order, so if I want to stop working, I try my hardest to make sure to make the app offline immediately after completing an order. But sometimes especially at night, the orders are constantly coming that there might be another order that comes in even before I finish dropping off my last order. If you choose to not accept an order, they will typically stop sending some your way until maybe the next time you get an online again, which is good for me, because it gave me an opportunity to put my app offline.
My referral link is: https://www.uber.com/a/signup/drive/deliver/?70307t=&invite_code=phoeben376ue